Urgent - Helpdesk Level 1 - Permanent Contract

  • Educational Level
    Postsecondary education
  • Industry
    Information Technology
  • Employment Type
    Full Time
  • Contract
    Permanent

You are willing to learn?
You speak english fluently?
You are available immediately?
This position is for you!

 

Your tasks
  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved.
  • Resolves incident using remote control tools
  • Installs and configures PC environments
Your profile
  • You are fluent in English with a good level in French
  • You are able to work in an international and multicultural environment
  • Team player with strong communication skills