Job : Helpdesk support agent Line 1-2 French/English/German

  • Industry
    Information Technology
  • Employment Type
    Full Time
  • Contract

Your tasks
  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved.
  • Resolves incident using remote control tools
  • Installs and configures PC environments
Your profile
  • You are fluent in French, English and German.
  • This position is to start ASAP
  • Experience (minimum 1 year) in a similar job
  • Excellent knowledge of all round IT (Office, hardware, Windows etc.)
  • Experience with ticketing systems 
  • Able to work in an international and multicultural environment
  • Team player with strong communication skills
  • Knowledge/experience of ITIL is a plus

You think you have all requirements ? Don't hesitate to send your application !