Job : Customer Service Agent - 6-month-contract in first step - North of Luxembourg Area Ettelbruck

  • Industry
    Industrial and Manufacturing
  • Employment Type
    Full Time
  • Contract
    Fixed-term

Your are immediately available and you are looking for a new challenge in an international company?
This job is made for you!

 

Your tasks

  • Ensure customer satisfaction by on time and qualitative registration of vehicles  
  • Provide accurate documentation of daily activities (registration and service partner administration) and processes  
  • Follow standard procedures to answer customer tickets using the defined tracking software and provide solutions.  
  • Redirect issues / requests after first detailed analysis/checklist that cannot be resolved to the appropriate resolver groups and follow-up to ensure resolution within service level agreements.  
  • Provide administrative support to service partner.  
  • Full tim job in an international environment
  • 6-month contract in first step 

Your profile

  • Bachelor's degree in Business/Economics, Computer science, Engineering
  • Fluent in English and German and/or French. Any other language is an asset.
  • 2-3 years experience in customer support services including experience of systems, support, diagnostic and resolution  
  • Strong working knowledge of IT tools and data analytics / mining: Able to work in different database environments (SAP, EDW, Cloud…)
  • Proactive and customer-focused   
  • Excellent problem-solving skills and analytical capabilities
  • Accurate and structured